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Information Technology

2143 Main Street
Glastonbury, CT 06033

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Department Description

The Information Technology Division serves the technology needs of all Departments and Divisions of the Town of Glastonbury with the exception of the Glastonbury Public Schools. The primary purpose of this division is to use technology to more effectively perform tasks involving the processing, storage and dissemination of information.  The IT Division serves as a critical business partner to all town departments in addressing service and operational objectives through the appropriate use of equipment and automation. The Division supports network servers and computer workstations along with associated printers, network switches, and routers. The Town’s Local Area Network encompasses 23 facilities using a town-wide fiber optic network which connects roughly 35 schools and Town buildings.

Mission

The mission of the Information Technology Division (IT) is to create an environment of seamless integration between people and technology. The IT Division's principle goals include:

  • Service Quality and Accessibility:  Technology improves access to town information and services and enhances the quality of our customers' experience.
  • Efficiency and Effectiveness:  Technology maximizes the efficiency and effectiveness of town operations
  • Innovation: Leverage technology as a catalyst for innovation.
  • Quality, Sustainable IT Infrastructure: Our technology is current, secure, and reliable and maintaining these standards is an essential element of the Town-wide infrastructure strategy.   

Services Provided

  • Administration of physical and virtual servers, computer workstations, associated printers, network switches, and routers.
  • Town-wide hardware/software procurement.
  • Support for all employees and their respective personal computers (PCs) and mobile devices.
  • Disaster recovery and business continuity.
  • 40 miles of fiber optic network infrastructure.
  • Assist Town Departments with business analysis of potential new technologies that can enhance services offered or improve productivity.
  • Support Public Access Computers and Wireless Internet Access to the Public at multiple locations around the town.